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TERMS AND CONDITIONS

These Terms and Conditions for Bookings apply to all reservations made with Accomoteleia LTD, a duly registered company in Cyprus under registration number HE 447188 referred to as "the Company," "we," or "us") and you, the Guest. Your reservation with us will be subject to Cyprus law and falls under the jurisdiction of the Cyprus Courts.

1. Booking

• By making a booking, whether through the Company's website or by any other means, you confirm that you accept, on behalf of you the Guest and all authorised occupants indicated or named by the Guest, the terms and conditions outlined in this document. 
• You must be of legal adult age above 21 years old to make a booking with us. The Guest is responsible for sharing a copy of his passport or ID. The Company may make derogations for Guests under 21 years old and the occupants in certain circumstances upon request and upon acceptance through the Company’s email. 

2. Payment

• The Guest is responsible to pay the accommodation fee, as confirmed in the email sent to the Guest (hereinafter referred to as the “Confirmation Email”) and as described below.
• When booking, you will be required to make a 50% deposit of the total amount. 
• The remaining balance must be settled at least 30 days prior to your arrival otherwise will result in the cancellation of your reservation. 
• If you make a booking within 30 days of your arrival, it will be considered as a late booking, and in such cases, we must receive full payment in advance. 
• We accept payments via bank transfers and on-line payments via debit/credit cards. 
• Any currency exchange charges will be the responsibility of the Guest. 
• Your booking will be confirmed upon receipt of payment in our Euro-denominated bank account and upon the client's receipt of a confirmation email from the Company.
• We reserve the right to adjust the prices of any holidays displayed on our website, and you will be informed of the current price before your booking is confirmed.

3. Deposit

• Upon your arrival, we reserve the right to request a refundable deposit of 500 Euros per property, paid locally and upon arrival either by cash or through debit/credit cards. 
• The Company shall hold the deposit amount above during the period of stay to secure the Guest's performance of obligations under the booking as confirmed in the confirmation email.
• In case the Guest breaches any Terms of the booking, the Company shall have the right to withhold the deposit and terminate the booking. This includes, but is not limited to, using the deposit for cleaning of the property for cases excessive dirt and repairing damages to the property or its fixtures or its chattels (including replacement), except for normal wear and tear.
• The Company is not limited to the deposit to recoup damages and costs, and the Guest remains liable for any amounts not covered by the deposit. All the receipts and invoices for recouping the damages and costs may be at the disposal of the Guest if requested. 
• No portion of the deposit may be applied by the Guest towards any accommodation fees, including the last accommodation fee.
• The Company shall refund to the Guest any balance of the deposit after making such deductions within twenty-one (21) days or sooner as required by law.

4. Confirmation

• We urge you to always review and thoroughly examine the details in your Confirmation Email and all accompanying documentation received from the Company. If you discover any inaccuracies, it is imperative that you contact us promptly, as rectifications may not be possible at a later stage. 
• Please be aware that we, the Company, is responsible for providing the property that corresponds to the details provided in your confirmation. If you decide to cancel or make modifications to your reservation at a subsequent date, please be advised that an amendment charge may be applicable.
• It is essential to recognise that we retain the right to decline a booking. In such an instance, any funds previously remitted shall be reimbursed. It is vital to note that a booking is officially confirmed when a Confirmation Email is sent to you, rather than when the online booking is made. 

5. Modifying or Cancelling Your Booking

• Following the dispatch of our Confirmation Email, if you need to amend your accommodation details, such as adjusting your arrival and departure dates, we will make every effort to fulfil your request, although it may not invariably be feasible. To initiate such changes, a written request must be submitted by the person who made the booking to the Company’s Email accomoteleia@gmail.com.

• Should you decide to cancel your entire accommodation, please send an email to accomoteleia@gmail.com. Our cancellation policy is structured as follows:

1. You may cancel free of charge if the cancellation is made more than 30 days prior to your scheduled arrival.
2. For cancellations occurring 30 days before your intended arrival, a charge equivalent to 50% of the total booking cost for all nights will apply.
3. For cancellations occurring less than 7 days before your expected arrival, a charge amounting to 100% of the total booking cost for all nights will apply. 

• It is essential to note that these compensation arrangements do not pertain to circumstances beyond our control that are deemed extraordinary, including but not limited to war, pandemics, terrorist activities, industrial disputes, natural or nuclear disasters, fires, airport or port closures, and the like. Additionally, in situations where a property is rendered uninhabitable due to water and/or electricity failures, we may be compelled to cancel your accommodation.

6. Use and Occupancy of the Property

• The individuals allowed to occupy the property are the Guest and all the persons indicated or named by the Guest to the Company (hereinafter referred to as “Authorised Occupants”) and additional individuals are not allowed to occupy the Property booked.
• The Guest and all Authorised Occupants shall be subject to all rules, limitations prohibitions or restrictions imposed by the Company.
• The property booked shall be used for private residential purposes only and no other activities are permitted including but not limited to carrying out any form of business, profession, or trade unless requested in writing to the Company’s Email and upon the written consent of the Company.
• The Guest, all Authorised Occupants and their visitors must not use the Property for any unlawful purposes. Any violation of this policy constitutes a material breach of the Terms. The Company reserves the right to immediately terminate this Booking in connection with any violation of this clause and withhold the full booking amount. The Guest shall be solely responsible for any consequences resulting from their actions or the authorised guests or those of their guests or invitees related to illegal activities within the Property.
• The Property booked shall not be used for parties or events without prior written consent by the Company via the Company’s Email. 
• The Guest agrees not to engage or allow anyone to engage in any activities or behaviours that may cause a nuisance or disruption to the peaceful enjoyment of any neighbours or neighbouring properties. This includes, but is not limited to, excessive noise, disturbances, or any other actions that may interfere with the comfort and well-being of neighbours. Violation of this clause may result in immediate action, including termination of the booking and eviction from the Property, without any refund. 
• All animals and pets are strictly prohibited within the Property without the prior written consent of the Company via Email. The Guest shall not bring, house, or permit the presence of any animals or pets on the Property, except as expressly permitted in writing by the Company via Email. Any unauthorised animals or pets found on the property may lead to immediate action, including additional cleaning charges and possible termination, without any refund. The Guest is responsible for any damages or disturbances caused by animals or pets, and the Company reserves the right to seek compensation for such damages.
• Smoking of any substance is strictly prohibited within the Property. Smoking is only allowed in designated outdoor areas. The Guest, all Authorised Occupants and their visitors are responsible for adhering to this policy. Any breach of this clause or violation of the non-smoking policy shall be considered a material breach of the Terms and may result in termination of the Booking. In addition, in case of a violation of this non-smoking term, the Guest agrees to pay a damages fee of €400 for each violation, in addition to the actual costs associated with restoring the Property, its furniture, and furnishings to their prior condition. 

7. Health and Safety Matters

• All accommodations provided are subject to health and safety rules and regulations.
• The Guest and all Authorised Pccupants are responsible for their own safety and the safety their visitors or invitees during their stay.
• Guests are required to dispose of all waste in the provided green bins, located near the Property.
• Exercise caution while using electrical appliances within the property. Do not use faulty electrical appliances and ensure compliance with European Union rules and regulations.
• Do not leave appliances operational during your absence, especially air conditioning units.
• Children must not stay unattended at any time during your stay.
• Furniture and furnishings must not be removed from their specified areas.
• The use of barbecues on the property is allowed, provided that necessary safety measures are taken. In case of uncertainty, the Guest is liable to contact the Company by phone or Email to provide assistance. 
• Use necessary caution when opening or closing doors and windows.
• In case you notice anything suspicious, please contact the Police by dialling 112.
• Parking is allowed only in designated parking areas.
• The use of swimming pools is subject to the Terms mentioned below.

8. Swimming Pool Use

• The property does not provide the services of a lifeguard.
• The Guest, Authorised Occupants and their guests or invitees may use the swimming pool and other facilities at their own risk.
• Children under the age of twelve (12) years are not allowed in the pool area unless accompanied by a responsible adult.
• Kids and infants should not be left unattended in the swimming pool area.
• Diving, running, pushing, roller skating, skateboarding, or similar activities are not permitted in the pool area.

9. Arrival and Departure

• You may check into your accommodation at 16:00 (4:00 PM) on the day of your arrival. Please inform us in advance if you need to arrange an alternative check-in time.
• On the day of your departure, check-out time is at 11:00 AM. If you require a different check-out time, kindly communicate your request to us for prior approval.
• We aim to accommodate your preferred check-in and check-out times, but please be aware that flexibility is subject to availability. 
• Upon termination of your stay, whether on the designated departure date or through early termination, you must fully vacate the property and any associated parking or storage areas. All keys, furnishings (if provided), and the property itself should be returned in the same condition as when received, excluding normal wear and tear.
• If you fail to vacate the property by the specified departure date or in the case of early termination, we reserve the right to enter the property and remove any remaining personal belongings in compliance with legal requirements. Should such a situation arise, you may be subject to:

1. Payment of two times the accommodation fees for your holdover period.
2. Compensation for any damages incurred by us.
3. Reimbursement of our costs related to recovering these amounts and regaining possession of the property, including reasonable attorney's fees, as permitted by law.

10. Property Access and Key Management

• Upon arrival (check-in), the Guest will receive keys or electronic access cards for the property.
• The Guest is responsible for the security of the property during their stay until all keys, or access cards, and parking controls have been returned to the company at departure (check-out).
• The Guest or any Authorised Occupant is not permitted to change, rekey the locks, or add additional locks or security devices to the property without prior written consent.
• In the event of lost keys, access cards, or parking controls, a replacement fee of €50 per lost item will be charged. 

11. Lockout Policy

• If the Guest or any authorised occupant becomes locked out of the property, the Company will charge an additional fee for lockout services, amounting to €80 per lockout. The Company's schedule of additional fees may apply, as updated from time to time at the Company's discretion.

12. Maintenance and Repairs

• The Guest shall be responsible to maintain the Property and all fixtures and chattels in a clean, tidy, and proper condition throughout the stay. This includes keeping the interior of the property in good decorative order, consistent with its original condition as described in the Confirmation Email. 
• The Guest shall promptly report any maintenance issues, pest infestations, or concerns related to the property's condition to the Company as soon as reasonably possible, but no later than forty-eight (48) hours after becoming aware of the issue.
• The Guest is responsible for the cost of any general repairs and maintenance resulting from damage to the property, its furniture, furnishings, or fixtures caused by the Guest, the Authorised Occupants or any of the Guest's invitees or visitors. Additionally, the Guest shall be liable for the cost of clearing stoppages in waste pipes, drains, water pipes, or plumbing caused by improper use.
• The Guest is responsible to make sure the electricity, water, air conditioning, and heating in the property are used in a manner that does not result in wastage or excessive consumption. The Guest is responsible and agrees not to misuse or allow the misuse of these utilities and shall take the necessary precautions to avoid unnecessary usage, especially when leaving the property unattended. Any misuse of electricity, water, or utilities, resulting in excessive consumption or damage, may incur additional charges or penalties. The Guest is responsible for all expenses and damages resulting from the misuse of utilities.
• If the Property is equipped with functioning smoke detection and/or carbon monoxide detection devices, the Guest is responsible for maintaining these devices, including replacing batteries if they are battery-operated. The Company may assist with battery replacement upon request during the Guest's stay. Any attempt to disable or remove installed devices shall be considered a material breach of these Terms.
• The Company reserves the right to enter the property for maintenance, inspections, or security purposes as required by Law. For emergency situations, access may be required without prior notice.
• Guests acknowledge the occasional need for maintenance, renovations or repairs within the property, which may temporarily affect the use of certain facilities. Such temporary inconveniences will not warrant a reduction in accommodation fees.
• The Guest shall not remodel, renovate, paint, refinish floors, or make alterations to the property, common areas, or the building, unless prior written consent is obtained from the Company via Email. Unauthorised alterations are prohibited and may result in additional charges or penalties. 
• Upon departure, the Guest shall be responsible to leave the property in a reasonably clean and tidy condition, so it can be efficiently prepared for the next guests. Any additional cleaning required will incur a local charge.

13. Relocation

• If the Property becomes unavailable for all or part of the confirmed stay, including but not limited to significant building maintenance, natural disasters, or any other factors beyond the Company's control, the Company reserves the right to relocate the Guest to an alternative Property of comparable quality. 
• The Company will provide reasonable notice to the Guest should such relocation be necessary. If the originally booked Property becomes unavailable during the Period of Stay, and the Guest chooses not to accept the relocation option, or if the Guest initiates a request for relocation, a Relocation Fee may apply. The Guest shall be responsible for the prevailing Accommodation Fee and all associated costs for the new property, if applicable.

14. Subleasing and Assignment

• The Guest acknowledges and agrees that they may not assign their rights under this Booking to any third party. 
• Subleasing or transferring possession of all or any part of the Property to any third party is strictly prohibited. This includes, but is not limited to, listing the Property for subleasing, short-term rental, or providing accommodation services.
• Any attempt to sublease, assign, or transfer possession in violation of this clause constitutes a material breach of the Terms. In such cases, the Company reserves the right to terminate the Booking and require the Guest to vacate the Property. Any person not named as the Guest or an authorised occupant as per the Confirmation Email, is considered an unauthorized occupant, and their occupancy is deemed an unauthorized subletting or assignment under this clause.

15. Termination

• Except where limited by law, the company reserves the right to terminate the booking with written notice. Termination may occur immediately upon the occurrence of any of the following:

1. Damage to the property by the guest.
2. Violation of building rules and regulations.
3. Criminal activity.
4. Late payment.
5. Material breach of these Terms.
6. Other events as specifically set forth in these Terms.

• In the event of termination, the Company will provide written notice to the guest as stipulated by applicable law.

16. No Liability for Certain Events

• The company shall not be held responsible or liable for any claims arising from the following:

1. Fault of the individuals(s) affected or any member(s) of their party.
2. Fault of a third party not connected with the provision of accommodation by the Company, which could not have been predicted or avoided.
3. Events or circumstances that could not have been predicted or avoided even after taking reasonable care.

 17. Force Majeure

• The Company shall not be held liable or offer compensation for unexpected incidents that may transpire within the property and fall beyond the company's sphere of control. These incidents will be classified as "Force Majeure" and not attributed to negligence. Such incidents encompass but are not limited to:

1. Warfare or the threat of warfare.
2. Civil unrest or disturbances.
3. Actual or anticipated acts of terrorism.
4. Natural or nuclear catastrophes.
5. Pandemic.
6. Labour disputes.
7. Fires.
8. Noise from construction activities.
9. Evacuations ordered by relevant authorities.
10. Unfavourable weather conditions.
11. Closure of swimming pools.
12. Electrical power failures.
13. Shortages of water.
14. Malfunction of air-conditioning systems.
15. Interruptions in services such as TV, telephone, or internet.
16. All similar events.

18. Guest's Liability

• In addition to any liability borne by the Guest as provided by these Terms, the Guest shall accept responsibility and, to the maximum extent allowable by law, indemnify and release the Company from any and all property damage or bodily harm sustained as a consequence of any action or inaction by the Guest, the Authorised Occupants and their visitors or invitees.
• The Guest is obliged to promptly reimburse the Company for any property damage or loss incurred during their stay, resulting from the actions of the Guest, the Authorised Occupants and their visitors or invitees before the end of the agreed-upon term.

19. Confidentiality and Data Protection 

• The Guest agrees to maintain the confidentiality of all terms and conditions outlined in this Booking. They shall not disclose these Terms to any third party except as required by a court order or as allowed by law.

• The Company will collect and process the Guest's personal data and authorised occupants’ personal data as required to manage the Booking and provide the agreed-upon services. 

20. Holiday Insurance

• We strongly advise the Guests and all authorised occupants to obtain appropriate holiday insurance before their stay to cover cancellations and unforeseen incidents. In the event of a cancellation due to reasons covered by the Guest's insurance policy, they may be eligible to recover any cancellation charges. Claims must be submitted directly to the insurance company involved.

• The Company shall not be liable for any losses, damages, or expenses incurred due to unforeseen events beyond our control, including but not limited to war, terrorist activity, natural disasters, industrial disputes, airport, port, or station closures, or any other extraordinary circumstances. We reserve the right to cancel accommodation if the property is deemed uninhabitable due to water and/or electricity failure or other substantial issues.

21. Complaints

• We are committed to resolving any issues promptly and efficiently. Your feedback helps us enhance our services and improve the Guest experience. However, if you have any complaints, you must report it to the Company representative immediately so that action can be taken to rectify the issue. 
• Promptly reporting your complaint is crucial, as delays may hinder the investigation and resolution of the issue. Delayed claims or claims not reported during the booking period cannot be considered. 
• If you notice any items or facilities that pose a danger to you or other guests, please report them immediately to 00357-99910199 or email accomoteleia@gmail.com.